Shipping & Returns
Shipping Your Beauty Solutions
We understand that you're eager to begin your beauty journey with Evolènne. After placing your order, please allow 3-5 business days for our team to carefully prepare your products.
Delivery Timeframes:
- USA Orders: 5-12 days
- International Orders: 12-20 days
You'll receive an email confirmation when your order ships. For tracking information, simply contact our customer care team, and we'll provide it promptly.
Our 30-Day Satisfaction Promise
We stand behind our science-backed formulations with a 30-Day Satisfaction Promise. If your Evolènne products don't meet your expectations, simply contact our 24/7 customer service team and we'll make it right.
Our commitment to your satisfaction is simple and straightforward:
- 30-Day Satisfaction Guarantee
- No return shipping required
- No complicated paperwork
- Quick and easy process
Simple Refund Process
Step 1: Contact our Customer Care team at support@evolenne.com or call us Monday to Friday, 9am-5pm PST. Let us know about your experience with the product.
Step 2: Our team will process your refund request promptly, with no questions asked.
Step 3: Your refund will be issued to your original payment method within 3-5 business days.
Let's Stay Connected
If you have questions about shipping or our satisfaction guarantee, our Customer Care team is ready to help at support@evolenne.com. We're here Monday through Friday, 9am-5pm PST.
Important Note:
At Evolènne, we trust our customers and value your experience above all. Our no-return-required policy reflects our confidence in our products and our commitment to making your beauty evolution as simple and satisfying as possible.
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